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3. How we use your information

Privacy Policy

Bayside Bath Reno (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website www.baysidebathreno.com.au or contact us about our bathroom renovation services.

1. Information we collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, suburb/location.

  • Project details: information you provide in the “Get a Quote” or contact forms, such as property type, budget, preferred start date, and other renovation requirements.

  • Communication history: messages and emails you send to us and our responses.

  • Technical data: IP address, browser type, device information, pages visited, time and date of your visit, and other usage data collected via cookies and similar technologies.

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We only collect information that is reasonably necessary for our business activities and to provide our services.

2. How we collect your information

We collect personal information in several ways:

  • When you complete a form on our website (e.g. “Get a Quote”, contact form).

  • When you contact us by email, phone, social media or other channels.

  • When you subscribe to updates or marketing communications.

  • Automatically, through cookies and analytics tools when you browse our website (see “Cookies” section below).

3. How we use your information

We may use your personal information for the following purposes:

  • To respond to enquiries and provide bathroom renovation quotes.

  • To schedule site visits, plan and deliver renovation projects.

  • To send important information about your project, such as timelines and changes.

  • To improve our website, services and customer experience.

  • To send marketing emails or messages about our services, promotions or updates, if you have opted in. You can opt out at any time.

  • To comply with legal obligations and resolve disputes.

4. Legal basis for processing (if applicable)

Where required by privacy laws (such as GDPR for visitors from the EU/UK), we rely on the following legal bases:

  • Your consent (for example, when you submit a form or opt-in to marketing).

  • Performance of a contract (for example, when we provide renovation services to you).

  • Our legitimate interests in running and improving our business, provided your rights are not overridden.

5. Sharing and disclosure

We do not sell or rent your personal information to third parties for their own marketing.

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We may share your information only with:

  • Trusted contractors, tradespeople or suppliers involved in your renovation project.

  • Service providers who help us operate our website, email, IT or payment systems (for example, Wix, hosting providers, analytics and email platforms).

  • Professional advisers (such as accountants or lawyers) where reasonably necessary.

  • Government agencies, regulators or law enforcement where required by law.

All third parties are required to keep your information confidential and use it only for the purposes described in this Policy.

6. International transfers

Some of our service providers (for example, website hosting, email or analytics providers such as Wix) may store or process your information on servers located outside Australia, including in the United States, Israel or the European Union.

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Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

7. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve site functionality.

  • Understand how visitors use our site (for example, pages viewed and time spent).

  • Measure and improve the performance of our marketing campaigns.

You can control or disable cookies through your browser settings. However, some parts of the site may not function properly if you do so.

If we use tools such as Google Analytics or Google Ads, these providers may also collect and process data according to their own privacy policies.

8. Data security and retention

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

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Measures may include:​

  • Secure servers and encrypted connections (SSL).

  • Restricted access to personal information to staff and contractors who need it to perform their duties.

  • Regular backups and system monitoring.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law (for example, record‑keeping obligations).

9. Access to and correction of your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete.

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To make a request, please contact us using the details in the “Contact us” section below. We may need to verify your identity before responding and may charge a reasonable fee where permitted by law.

10. Your privacy rights

Depending on where you live, you may have additional rights over your personal information, such as:

  • The right to object to certain types of processing (for example, direct marketing).

  • The right to withdraw consent where processing is based on consent.

  • The right to lodge a complaint with a data protection authority.

For Australian customers, you can contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with how we handle your complaint.

11. Third‑party websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of those sites and recommend that you read their privacy policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new “Last updated” date.

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We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact us

If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact us at:

Last updated: 17 February 2026

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